Refund policy

At Tyke-ies, we want you to be confident in your purchase. If you're not completely satisfied with your order, we offer a 30-day return policy, subject to the conditions below.

30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, unworn or unused, with any original tags attached and in its original packaging. You will also need to provide proof of purchase.

This 30-day return policy is in addition to your statutory rights under UK consumer law.

How to Start a Return

To request a return, contact us at contact@tyke-ies.com.

If your return is accepted, we will provide you with return instructions and the address to which your item should be sent. Please do not send items back without first contacting us.

For change-of-mind returns, the customer is responsible for the cost of returning the item unless we agree otherwise.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if an item is defective, damaged or incorrect.

If there is a problem with your order, we will assess the issue and provide an appropriate remedy in accordance with your rights under UK consumer law. Where an item is faulty, damaged or incorrect, Tyke-ies will cover reasonable return costs where a return is required.

Exceptions

Certain products may not be eligible for change-of-mind returns for health or hygiene reasons once their sealed packaging has been opened. This may include mouthguards where applicable.

This does not affect your statutory rights if an item is faulty, damaged, not as described or otherwise does not conform to the contract.

Sale Items

Sale items are covered by the same statutory consumer rights as full-price items. Unless otherwise stated and permitted by law, our 30-day return policy also applies to eligible sale items.

Exchanges

If you would like a different product, size or colour, the quickest option is to return the original item and place a new order once your return has been accepted.

Refunds

Once we receive and inspect your return, we will let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method. We aim to process refunds promptly and within the time limits required by UK consumer law.

Where UK cancellation rights apply, any standard outbound delivery charge that is required to be refunded by law will also be refunded. Additional amounts paid for an enhanced or express delivery service are not necessarily refundable.

Please remember that your bank or card provider may require additional time to process and display the refund after it has been issued.

If you have not received an expected refund, please contact us at contact@tyke-ies.com.

Your Statutory Rights

Nothing in this policy limits or excludes your statutory rights under UK consumer law.