Returns

At Tyke-ies, we understand that sometimes returns and refunds are necessary. We strive to provide a hassle-free process for our customers. Please read our policy below for more information on how to initiate a return and receive a refund.

30-Day Return Policy

We offer a 30-day return policy, starting from the day you receive your item. This means you have 30 days to request a return if you are not completely satisfied with your purchase.

Eligibility for Return

In order to be eligible for a return, your item must meet the following criteria:

  • The item must be in the same condition as when you received it.
  • The item must be unworn or unused.
  • The item must have all original tags attached.
  • The item must be in its original packaging.
  • You must provide the receipt or proof of purchase.

Initiating a Return

To start a return, please contact us at contact@tyke-ies.com. Our customer service team will guide you through the process and provide you with a return shipping label. Please note that returns should be sent to the address provided by our team.

It is important to note that returns sent without prior authorization will not be accepted.

Damages and Issues

If you receive a defective, damaged, or incorrect item, please inspect it upon receipt and contact us immediately. We will evaluate the issue and make it right for you.

Exceptions

Please note that sale items and gift cards are non-returnable.

Exchanges

If you wish to exchange an item, the fastest way is to initiate a return and then make a separate purchase for the new item. This ensures that you get the item you want without any delays.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and automatically credited to your original payment method.

Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at contact@tyke-ies.com.